Contact Trenvelo

For questions about products, orders, shipping, returns, refunds or your customer account, contact us using the details below.

Email: support@trenvelo.com
Phone: +33 6 35 92 95 74

Correspondence / business contact address:
CHEZ CPH 9001 ALL GANGLOFF
26000 Valence
France

Order Support

When contacting us about an existing order, please include your order number and the email address used when placing the order.

For damaged, defective or incorrect products, provide relevant information about the issue and, where appropriate, photographs so that we can review your request.

Returns

Please contact us before returning a product. Because Trenvelo works with different suppliers and fulfilment partners, the correct return instructions or return address may depend on the product.

Do not automatically send returns to the correspondence address above unless Trenvelo has specifically instructed you to do so for that return.