Privacy policy
PRIVACY POLICY
Last updated: 23 September 2026
ABOUT THIS POLICY
This Privacy Policy explains how personal information may be collected, used and shared when you visit trenvelo.com, create an account, contact us or place an order through Trenvelo.
INFORMATION WE MAY COLLECT
Depending on how you use the store, information may include:
• Name
• Email address
• Telephone number
• Billing and delivery address
• Order and transaction information
• Account information
• Customer-support communications
• Device, browser and website-usage information
• Information necessary for fraud prevention, security and payment processing
Payment information may be processed by the payment providers available through our checkout. Trenvelo does not need to directly store complete payment-card details where they are handled by the applicable payment provider.
HOW WE USE PERSONAL INFORMATION
Personal information may be used to:
• Process and manage orders
• Arrange fulfilment and delivery
• Provide order and tracking information
• Process eligible returns and refunds
• Provide customer support
• Maintain customer accounts
• Operate and improve the store
• Detect or prevent fraud and misuse
• Comply with applicable legal obligations
• Send marketing communications where permitted and subject to applicable consent or opt-out requirements
SUPPLIERS AND SERVICE PROVIDERS
Trenvelo works with third-party service providers and fulfilment partners to operate the online store.
Information necessary to fulfil an order may be shared with the relevant supplier, fulfilment provider, carrier, payment provider or other service provider.
Only information reasonably necessary for the relevant service should be shared.
SHOPIFY
Trenvelo uses Shopify as its ecommerce platform.
Shopify processes certain personal information as part of providing its ecommerce, checkout, account and related services.
Shopify's own privacy information may also apply to its processing activities.
COOKIES AND SIMILAR TECHNOLOGIES
Trenvelo and its service providers may use cookies and similar technologies to operate the website, remember preferences, understand store usage, maintain security and provide functionality.
Where consent is legally required for non-essential cookies or similar technologies, applicable choices should be provided to visitors.
MARKETING
Where permitted, Trenvelo may use contact information to send information about products, offers or store updates.
Customers may unsubscribe from marketing communications using the unsubscribe option provided in the communication or by contacting us.
DATA RETENTION
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including order administration, customer support, accounting, fraud prevention and applicable legal obligations.
DATA SECURITY
Reasonable organizational and technical measures are used to help protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction or portability, and to object to certain processing.
Where processing is based on consent, you may also have the right to withdraw that consent.
Requests can be sent to:
support@trenvelo.com
INTERNATIONAL PROCESSING
Because Trenvelo uses suppliers, fulfilment partners and technology providers that may operate in different countries, personal information may be processed outside the customer's country.
Where required, appropriate safeguards should apply to international transfers of personal information.
CHILDREN'S PRIVACY
Trenvelo is not intended for children to independently make purchases where they are not legally permitted to do so.
We do not knowingly seek to collect personal information from children contrary to applicable law.
CHANGES TO THIS POLICY
This Privacy Policy may be updated when necessary to reflect changes to the store, services, technology or applicable requirements.
The latest version will be displayed on trenvelo.com.
CONTACT
For questions or requests concerning privacy or personal information:
Email:
support@trenvelo.com
Website:
trenvelo.com
Correspondence / business contact address:
CHEZ CPH 9001 ALL GANGLOFF
26000 Valence
France