Privacy policy
PRIVACY POLICY
Last updated: 30 August 2026
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INTRODUCTION
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Trenvelo operates this store and website, including all related information,
content, features, tools, products and services, in order to provide you, the
customer, with a curated shopping experience (the "Services"). Trenvelo is
powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal
information when you visit, use, or make a purchase using the Services, or
otherwise communicate with us. If there is a conflict between our Terms of
Service and this Privacy Policy, this Privacy Policy controls with respect to
the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the
Services, you acknowledge that you have read this Privacy Policy and understand
how your information is collected, used, and disclosed.
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PERSONAL INFORMATION WE COLLECT OR PROCESS
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When we use the term "personal information," we are referring to information
that identifies or can reasonably be linked to you. Personal information does
not include information collected anonymously or that has been de-identified.
Depending on how you interact with the Services, we may collect or process the
following categories of personal information:
- Contact details — including your name, billing and shipping addresses, phone
number, and email address
- Financial information — including payment card details, transaction
information, and payment confirmation
- Account information — including username, password, and account preferences
- Transaction information — including items viewed, added to cart, purchased,
returned, or exchanged
- Communications with us — including the content of customer support enquiries
- Device information — including browser, device type, IP address, and unique
identifiers
- Usage information — including how and when you interact with the Services
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PERSONAL INFORMATION SOURCES
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We may collect personal information from the following sources:
- Directly from you — when you create an account, visit or use the Services,
or otherwise provide us with your information
- Automatically through the Services — from your device via cookies and
similar technologies when you use our website
- From our service providers — when they collect or process your personal
information on our behalf
- From our partners or other third parties
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HOW WE USE YOUR PERSONAL INFORMATION
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We may use your personal information for the following purposes:
- To provide and improve the Services — including processing payments,
fulfilling orders, managing returns and exchanges, sending order
notifications, and personalising your shopping experience
- Marketing and advertising — including sending promotional communications by
email and displaying relevant advertisements, where you have not opted out
- Security and fraud prevention — including authentication, detecting
fraudulent or malicious activity, and protecting your account and our
Services
- Communicating with you — including responding to enquiries, providing
customer support, and managing our relationship with you
- Legal compliance — including complying with applicable laws, responding to
lawful requests, and enforcing our Terms of Service
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HOW WE DISCLOSE PERSONAL INFORMATION
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We may disclose your personal information in the following circumstances:
- With Shopify and service providers who perform services on our behalf,
including payment processing, IT management, data analytics, customer
support, cloud storage, fulfilment, and shipping
- With business and marketing partners, to provide advertising services.
Depending on where you reside, you may have the right to opt out of sharing
for targeted advertising purposes (see "Your Rights and Choices" below)
- When you direct or consent to disclosure, such as when using social media
login integrations
- Within our corporate group or affiliates
- In connection with a business transaction such as a merger, acquisition, or
bankruptcy, or to comply with applicable legal obligations
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RELATIONSHIP WITH SHOPIFY
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The Services are hosted by Shopify. Shopify collects and processes personal
information about your access to and use of the Services in order to provide
and improve the Services. Information you submit may be transmitted to and
shared with Shopify and third parties located in countries other than where
you reside.
To learn more about how Shopify uses your personal information, visit the
Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/app-users
To exercise rights related to data processed by Shopify:
https://privacy.shopify.com/en
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COOKIES AND TRACKING TECHNOLOGIES
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We and our service providers use cookies and similar tracking technologies to
operate the Services, remember your preferences, analyse usage, and provide
relevant advertising. You can manage your cookie preferences through your
browser settings. Note that disabling certain cookies may affect the
functionality of the Services.
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THIRD-PARTY WEBSITES AND LINKS
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The Services may contain links to third-party websites. We are not responsible
for the privacy practices or content of those sites. We recommend reviewing
their privacy policies before providing any personal information.
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CHILDREN'S DATA
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The Services are not intended for use by children. We do not knowingly collect
personal information from anyone under the age of majority in their
jurisdiction. If you believe a child has provided us with personal information,
please contact us so that we can delete it.
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SECURITY AND RETENTION
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We take reasonable precautions to protect your personal information. However,
no method of transmission or storage is completely secure, and we cannot
guarantee absolute security. We recommend not sharing sensitive information
via unsecure channels.
We retain your personal information for as long as necessary to provide the
Services, maintain your account, comply with legal obligations, resolve
disputes, and enforce our agreements.
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YOUR RIGHTS AND CHOICES
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Depending on where you live, you may have some or all of the following rights
in relation to your personal information:
- Right to access / know — request access to personal information we hold
about you
- Right to delete — request deletion of personal information we hold about you
- Right to correct — request correction of inaccurate personal information
- Right of portability — receive a copy of your personal information and
request transfer to a third party in certain circumstances
- Right to opt out of targeted advertising — you may opt out of the sharing
of your personal information for targeted advertising purposes here:
https://trenvelo.com/pages/data-sharing-opt-out
- Managing communications — you may unsubscribe from promotional emails at
any time using the unsubscribe link in those emails
If you visit our website with the Global Privacy Control signal enabled, and
depending on where you are located, we will treat this as a request to opt out
for that device and browser. For more information, visit
https://globalprivacycontrol.org/
IF YOU RESIDE IN THE UK OR EUROPEAN ECONOMIC AREA:
In addition to the rights above, and subject to local law, you may also have:
- The right to object to or restrict our processing of your personal
information for certain purposes
- The right to withdraw consent where processing is based on consent.
Withdrawal does not affect the lawfulness of processing carried out before
withdrawal.
To exercise any of these rights, contact us using the details below. We may
need to verify your identity before processing your request. You may also
designate an authorised agent to make requests on your behalf, subject to
verification requirements.
We will not discriminate against you for exercising your rights.
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COMPLAINTS
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If you have concerns about how we handle your personal information, please
contact us first using the details below. You also have the right to lodge a
complaint with your local data protection authority. For EEA residents, a list
of supervisory authorities is available at:
https://edpb.europa.eu/about-edpb/about-edpb/members
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INTERNATIONAL DATA TRANSFERS
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We may transfer, store, and process your personal information outside the
country in which you reside. Where transfers occur from the EEA or the UK,
we rely on recognised transfer mechanisms such as the European Commission's
Standard Contractual Clauses, or equivalent UK-approved contracts, unless
the destination country has been determined to provide an adequate level of
protection.
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CHANGES TO THIS POLICY
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We may update this Privacy Policy from time to time. We will post the revised
policy on this page and update the "Last updated" date. We will provide notice
of material changes as required by applicable law.
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CONTACT
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For questions about this Privacy Policy, to exercise your rights, or for any
privacy-related enquiry:
Trenvelo
Email: support@trenvelo.com
Address: 31 Rue Châteauvert, 26000 Valence, France
Phone: +33 6 35 92 95 74
Website: trenvelo.com
For the purpose of applicable data protection laws, Trenvelo is the data
controller of your personal information.