You can request a return within 30 days of receiving an eligible item. Contact Trenvelo Support first for the correct return instructions. Items must meet the conditions in our Refund Policy, and return-shipping costs may apply.

If an item has specific return restrictions, we will make them clear before purchase. This does not affect rights you may have under applicable consumer law. Check the product information and our Refund Policy for details.

Delivery times vary by product, supplier and destination. Check the delivery information available for your item and the Shipping Policy for current guidance.

Use the tracking information provided with your order when available. If you need help locating an order, contact Trenvelo Support and include your order details.

Shipping depends on the items in your order and delivery location. Eligible products include free shipping; when a shipping charge applies, it is shown at checkout before payment.

The payment methods available for your order are displayed securely at checkout. Availability can vary by customer, location and checkout.

Please contact us as soon as possible with your order details and clear photos of the issue. We will review the case and explain the next available step.

Contact us as quickly as possible. We cannot promise a change or cancellation once processing has started, but we will check what is still possible for your order.

Trenvelo is a multi-category online store that works with selected suppliers. Product details and fulfilment can vary by item, so check each product page for the information available for that specific product.

Use our Contact page or email support@trenvelo.com.