Shipping
How long does delivery take?
Standard delivery takes 5–10 business days. Express options may be available at checkout.
Do you ship internationally?
Yes, we ship across the EU and to the US. Shipping times and costs vary by destination.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging.
How do I start a return?
Contact us at support@trenvelo.com with your order number and reason for return.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. Contact us immediately at support@trenvelo.com.
Products
Are your products covered by a warranty?
Most of our electronics come with a 12-month manufacturer warranty. Details are listed on each product page.
Do you have discount codes?
Yes! New customers get 10% off with code WELCOME10. Follow us on Pinterest for exclusive deals.