Politique d’expédition

SHIPPING & DELIVERY POLICY
Last updated: 30 August 2026

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ORDER PROCESSING
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Orders are processed within 1–2 business days, Monday to Friday, excluding 
public holidays. You will receive a confirmation email once your order has been 
dispatched.

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SHIPPING DESTINATIONS & RATES
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We ship to most countries worldwide. Shipping costs are calculated at checkout 
and depend on your delivery address and the products ordered.

EUROPE (including France, Germany, Spain, Italy, UK, and most EU countries):
- Free shipping is available on all orders to European destinations under 
  the General shipping profile.
- Some specialist product lines may have separate weight-based shipping rates 
  that will be displayed at checkout.

NORTH AMERICA (United States, Canada):
- A flat shipping rate of USD 22.00 applies under the General profile.
- Some product lines may have different rates displayed at checkout.

REST OF WORLD:
- A flat shipping rate of EUR 15.00 applies to most remaining international 
  destinations under the General profile.
- Rates for specific product lines may vary and will be displayed at checkout.

The rate applicable to your specific order will always be shown clearly before 
you complete your purchase.

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ESTIMATED DELIVERY TIMES
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The following delivery times are estimates from the date of dispatch. They are 
not guaranteed and may vary depending on your location, carrier capacity, 
customs processing, and other factors outside our control.

- Europe (EU and most European countries): approximately 5–7 business days
- North America (US, Canada): approximately 7–14 business days
- Rest of World: approximately 7–21 business days (varies by destination)

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ORDER TRACKING
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Where tracking is available, a tracking number will be sent to your email 
once your order ships. Please allow 24–48 hours after dispatch for tracking 
information to update in the carrier's system.

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CUSTOMS, IMPORT DUTIES & TAXES
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For orders shipped outside the European Union, customs duties, import taxes, 
and any applicable local charges may apply upon arrival in the destination 
country. These charges are the responsibility of the recipient and are not 
included in the order total or shipping fee shown at checkout.

We recommend checking your country's import regulations before placing an order.

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INCORRECT DELIVERY ADDRESS
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Please ensure your delivery address is complete and accurate before completing 
your order. Trenvelo is not responsible for orders that cannot be delivered due 
to an incorrect or incomplete address provided by the customer.

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LOST OR SIGNIFICANTLY DELAYED PACKAGES
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If your package has not arrived within the estimated delivery timeframe, please 
contact us at support@trenvelo.com. We will work with the carrier to 
investigate and help resolve the issue.

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CONTACT
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For shipping questions: support@trenvelo.com
Website: trenvelo.com