Conditions d’utilisation

TERMS OF SERVICE
Last updated: 23 September 2026
Welcome to Trenvelo. These Terms of Service govern your use of trenvelo.com and purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms together with our applicable store policies.
1. ABOUT TRENVELO
Trenvelo is an online store offering selected products across categories including fashion, accessories, technology, home, lifestyle and everyday essentials.
Customer support: support@trenvelo.com
2. PRODUCTS AND INFORMATION
We aim to provide clear and accurate product descriptions, images, prices and availability information.
Product colours and appearance may vary slightly depending on your screen, product variation or supplier-provided imagery.
Product availability may change without notice.
3. PRICES AND PAYMENT
Prices displayed on the website are shown in the currency presented to you during your shopping experience.
Any applicable shipping charges, taxes or other charges collected by Trenvelo will be shown before completion of your order where required.
Payment must be completed using one of the payment methods available at checkout.
4. ORDERS
After placing an order, you should receive an order confirmation using the contact information supplied during checkout.
An order may be cancelled or refunded where fulfilment is impossible, including situations involving unavailable products, significant inventory errors or other legitimate circumstances.
If this occurs after payment has been collected, the appropriate refund will be issued.
5. SHIPPING AND DELIVERY
Trenvelo works with multiple suppliers and fulfilment sources.
Shipping charges, available shipping methods and estimated delivery times may therefore vary depending on the product, supplier and destination.
Eligible products may include free shipping, while other products may have supplier-specific shipping charges.
The applicable shipping options and charges are displayed at checkout before payment.
Please see our Shipping & Delivery Policy for further information.
6. RETURNS AND REFUNDS
Eligible return requests may be made within 30 days after receiving an order, subject to our Refund & Return Policy and applicable legal rights.
Certain products may be excluded from returns where permitted by law.
Please contact support@trenvelo.com before returning a product so that the appropriate instructions can be provided.
7. PRODUCT REVIEWS
Product ratings and reviews displayed by Trenvelo must relate to genuine review information available for the applicable product.
Products without review information may display no rating or indicate that no reviews are currently available.
8. CUSTOMER ACCOUNTS
Where customer accounts are available, you are responsible for providing accurate information and maintaining the security of your account access.
You must not use another person's account without authorization.
9. ACCEPTABLE USE
You must not use Trenvelo's website for unlawful purposes, attempt to interfere with its security or operation, introduce malicious software, misuse customer-facing services, or violate the rights of Trenvelo or another person.
10. INTELLECTUAL PROPERTY
Trenvelo's branding, original website content and other materials owned by Trenvelo are protected by applicable intellectual-property laws.
Third-party trademarks, product names and other protected materials remain the property of their respective owners.
11. THIRD-PARTY SERVICES
Our store may use third-party services for functions such as payment processing, delivery, reviews and other ecommerce services.
Use of those services may also be subject to the relevant provider's terms and policies.
12. CONSUMER RIGHTS
Nothing in these Terms is intended to exclude or restrict mandatory consumer rights that cannot legally be excluded.
Customers in France and elsewhere in the European Union retain the consumer protections provided to them by applicable law.
13. CHANGES TO THESE TERMS
We may update these Terms when necessary to reflect changes to our services, store operations or applicable requirements.
The current version will be made available on this website with its latest update date.
14. CONTACT
Questions concerning these Terms or an order can be sent to:
Email: support@trenvelo.com
Website: trenvelo.com

 

Additional legal and business identification information is provided in Trenvelo's Legal Notice where applicable.