Conditions d’utilisation

──────────────────────────────────────────────────────
OVERVIEW
──────────────────────────────────────────────────────

Welcome to Trenvelo. The terms "we", "us", and "our" refer to Trenvelo.
Trenvelo operates this store and website, including all related information,
content, features, tools, products, and services, in order to provide you,
the customer, with a curated shopping experience (the "Services"). Trenvelo
is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein
(these "Terms of Service" or "Terms"), describe your rights and
responsibilities when you use the Services.

Please read these Terms carefully. They include important information about
your legal rights, warranty disclaimers, and limitations of liability.

By visiting, interacting with, or using the Services, you agree to be bound
by these Terms of Service and our Privacy Policy
(https://trenvelo.com/policies/privacy-policy). If you do not agree to these
Terms or our Privacy Policy, you should not use or access the Services.

──────────────────────────────────────────────────────
SECTION 1 – ACCESS AND ACCOUNT
──────────────────────────────────────────────────────

By agreeing to these Terms, you confirm that you are at least the age of
majority in your jurisdiction of residence.

To use the Services, you may be asked to provide information such as your
email address, billing, payment, and shipping details. You represent and
warrant that all information you provide is accurate, current, and complete.

You are solely responsible for maintaining the security of your account
credentials and for all activity conducted under your account. You may not
transfer, sell, or assign your account to any other person.

──────────────────────────────────────────────────────
SECTION 2 – OUR PRODUCTS
──────────────────────────────────────────────────────

We make every effort to accurately represent our products and services.
However, colours and product appearance may vary from how they appear on your
screen, depending on your device and its settings.

We do not warrant that product appearance or quality will meet your
expectations or exactly match depictions on the website.

All product descriptions are subject to change without notice at our sole
discretion. We reserve the right to discontinue any product at any time and
to limit quantities.

──────────────────────────────────────────────────────
SECTION 3 – ORDERS
──────────────────────────────────────────────────────

When you place an order, you are making an offer to purchase. Trenvelo
reserves the right to accept or decline any order at its discretion. Your
order is not accepted until Trenvelo confirms acceptance and payment has been
received and processed.

Please review your order carefully before submitting. Once an order has been
accepted, we may be unable to accommodate cancellation requests.

If we do not accept, modify, or cancel your order, we will attempt to notify
you using the contact details provided at the time of purchase.

Returns and refunds are governed by our Return & Refund Policy:
https://trenvelo.com/policies/refund-policy

You represent and warrant that your purchases are for personal or household
use and not for commercial resale or export.

──────────────────────────────────────────────────────
SECTION 4 – PRICES AND BILLING
──────────────────────────────────────────────────────

Prices, discounts, and promotions are subject to change without notice. The
price charged will be the price in effect at the time the order is placed and
will be confirmed in your order confirmation email.

Unless otherwise expressly stated, displayed prices do not include applicable
taxes, shipping charges, customs, or import costs.

You agree to provide accurate and complete payment information. You represent
that you are authorised to use the payment method provided and that charges
incurred will be honoured by your payment provider.

──────────────────────────────────────────────────────
SECTION 5 – SHIPPING AND DELIVERY
──────────────────────────────────────────────────────

All delivery times are estimates only and are not guaranteed. Trenvelo is not
liable for delays caused by shipping carriers, customs processing, or
circumstances outside our control.

Once products are transferred to the carrier, risk of loss and title passes
to you.

Full details of shipping destinations, rates, and estimated delivery times
are available in our Shipping Policy:
https://trenvelo.com/policies/shipping-policy

──────────────────────────────────────────────────────
SECTION 6 – INTELLECTUAL PROPERTY
──────────────────────────────────────────────────────

All content on the Services — including trademarks, brands, text, images,
graphics, product content, video, and audio, and their selection and
arrangement — is owned by Trenvelo, its affiliates, or its licensors and is
protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may
not reproduce, distribute, modify, create derivative works, publicly display,
transmit, or exploit any material on the Services without our prior written
consent.

Trenvelo's name, logos, and product names are trademarks of Trenvelo or its
licensors. Shopify's name and logos are trademarks of Shopify. You may not use
any trademarks without prior written permission from the respective owner.

──────────────────────────────────────────────────────
SECTION 7 – OPTIONAL TOOLS
──────────────────────────────────────────────────────

The Services may provide access to third-party tools which we do not control
or monitor. Such tools are provided "as is" without warranties of any kind.
Any use of optional third-party tools is at your own risk and discretion.

──────────────────────────────────────────────────────
SECTION 8 – THIRD-PARTY LINKS
──────────────────────────────────────────────────────

The Services may contain links to third-party websites. We are not responsible
for the content or practices of any third-party sites. You access them at your
own risk.

──────────────────────────────────────────────────────
SECTION 9 – RELATIONSHIP WITH SHOPIFY
──────────────────────────────────────────────────────

Trenvelo is powered by Shopify. However, all sales and purchases are made
directly with Trenvelo. Shopify is not responsible for any aspect of
transactions between you and Trenvelo. You expressly release Shopify and its
affiliates from all claims arising from your purchases and transactions with
Trenvelo.

──────────────────────────────────────────────────────
SECTION 10 – PRIVACY POLICY
──────────────────────────────────────────────────────

All personal information collected through the Services is subject to our
Privacy Policy: https://trenvelo.com/policies/privacy-policy

Certain personal information may also be subject to Shopify's Privacy Policy:
https://www.shopify.com/legal/privacy/app-users

By using the Services, you confirm that you have read these policies.

──────────────────────────────────────────────────────
SECTION 11 – FEEDBACK
──────────────────────────────────────────────────────

If you submit feedback, reviews, suggestions, or other content ("Feedback"),
you grant Trenvelo a perpetual, worldwide, sublicensable, royalty-free licence
to use, reproduce, modify, publish, and distribute such Feedback for any
purpose, including to operate, improve, and promote the Services.

You warrant that you own or have the rights to all Feedback submitted, and
that your Feedback complies with these Terms and does not infringe any
third-party rights.

──────────────────────────────────────────────────────
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
──────────────────────────────────────────────────────

We reserve the right to correct any errors, inaccuracies, or omissions on
the Services, and to update information or cancel orders if any information
is inaccurate, without prior notice.

──────────────────────────────────────────────────────
SECTION 13 – PROHIBITED USES
──────────────────────────────────────────────────────

You may access and use the Services for lawful purposes only. You may not:

(a) use the Services for any unlawful, fraudulent, or malicious purpose;
(b) violate any applicable laws or regulations;
(c) infringe any intellectual property rights;
(d) harass, harm, or defame any person;
(e) transmit false or misleading information;
(f) upload or transmit viruses or other malicious code;
(g) use the Services for unsolicited commercial communications or spam;
(h) impersonate any person or entity;
(i) use robots, scrapers, or automated means to access the Services;
(j) circumvent security, access controls, or robot exclusion mechanisms.

We reserve the right to terminate your access without notice if you violate
these Terms.

──────────────────────────────────────────────────────
SECTION 14 – AGENTS (AUTOMATED ACCESS)
──────────────────────────────────────────────────────

This section applies if you use or enable any software or service that takes
autonomous or semi-autonomous action on your behalf to access or interact with
the Services ("Agent").

No Agent may access the Services unless it identifies itself in all HTTP/HTTPS
requests, discloses its name in the user-agent string as
"Agent/Trenvelo-Bot", and does not conceal that access is from an Agent.

We may limit automated access by technical or other measures. Agents must not
complete or circumvent CAPTCHAs or other human-verification measures.

──────────────────────────────────────────────────────
SECTION 15 – TERMINATION
──────────────────────────────────────────────────────

We may terminate your access to the Services at any time and without notice.
You remain liable for all amounts due up to the date of termination.

Provisions that by their nature should survive termination will continue to
apply, including Sections on Intellectual Property, Feedback, Disclaimer of
Warranties, Limitation of Liability, Indemnification, and Governing Law.

──────────────────────────────────────────────────────
SECTION 16 – DISCLAIMER OF WARRANTIES
──────────────────────────────────────────────────────

EXCEPT AS EXPRESSLY STATED BY TRENVELO, THE SERVICES AND ALL PRODUCTS ARE
PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OR CONDITIONS OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY,
TITLE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE,
OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED
WARRANTIES, SO THE ABOVE MAY NOT APPLY TO YOU.

──────────────────────────────────────────────────────
SECTION 17 – LIMITATION OF LIABILITY
──────────────────────────────────────────────────────

TO THE FULLEST EXTENT PERMITTED BY LAW, TRENVELO, ITS PARTNERS, DIRECTORS,
OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND SERVICE PROVIDERS
SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR
CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS
PURCHASED THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.

──────────────────────────────────────────────────────
SECTION 18 – INDEMNIFICATION
──────────────────────────────────────────────────────

You agree to indemnify and hold harmless Trenvelo, Shopify, and their
respective affiliates, officers, directors, employees, agents, and service
providers from any losses, damages, liabilities, or claims (including
reasonable legal fees) arising from your breach of these Terms, your violation
of any law, or your use of the Services.

──────────────────────────────────────────────────────
SECTION 19 – SEVERABILITY
──────────────────────────────────────────────────────

If any provision of these Terms is found to be unlawful, void, or
unenforceable, that provision shall be enforced to the maximum extent
permitted, and the remaining provisions shall remain in full force and effect.

──────────────────────────────────────────────────────
SECTION 20 – WAIVER; ENTIRE AGREEMENT
──────────────────────────────────────────────────────

Our failure to enforce any right or provision does not constitute a waiver.
These Terms, together with all policies referenced herein, constitute the
entire agreement between you and Trenvelo regarding your use of the Services.

──────────────────────────────────────────────────────
SECTION 21 – ASSIGNMENT
──────────────────────────────────────────────────────

You may not assign or transfer these Terms or any rights hereunder without our
prior written consent. We may assign or transfer these Terms without notice.

──────────────────────────────────────────────────────
SECTION 22 – GOVERNING LAW
──────────────────────────────────────────────────────

These Terms are governed by the laws of France. Disputes shall be subject to
the jurisdiction of the competent courts in Valence, France, unless applicable
consumer protection law in your country of residence provides otherwise.

──────────────────────────────────────────────────────
SECTION 23 – HEADINGS
──────────────────────────────────────────────────────

Section headings are included for convenience only and do not limit or
otherwise affect the interpretation of these Terms.

──────────────────────────────────────────────────────
SECTION 24 – CHANGES TO THESE TERMS
──────────────────────────────────────────────────────

We reserve the right to update or modify these Terms at any time. We will
notify you of material changes as required by applicable law. The most current
version will always be available at:
https://trenvelo.com/policies/terms-of-service

Your continued use of the Services after any changes constitutes your
acceptance of the updated Terms.

──────────────────────────────────────────────────────
SECTION 25 – CONTACT INFORMATION
──────────────────────────────────────────────────────

Questions about these Terms of Service should be directed to:

Trenvelo
Email: support@trenvelo.com
Address: 31 Rue Châteauvert, 26000 Valence, France
Phone: +33 6 35 92 95 74
Website: trenvelo.com